Having Issues?

I want to make sure your experience with our books is as pain free as possible. But with all the amazing technology comes some issues. If you don’t see your issue & solution below here, please contact shop@reneeroseromance.com and we’ll be glad to assist you further.

Where are my books? 

If you ordered a SIGNED PAPERBACK, those ship within 2-3 days + whatever timing was associated with your shipping method at checkout (usually via USPS media mail and International Priority.)

If you have purchased an unsigned book, these are printed on demand and ship from the warehouse closest to your location. (There are both US and UK locations.)  They will email you tracking information once it has left their facility. Most books can be printed within these time frames:

Paperback orders - 3-5 working days
Hardback orders - 5-7 working days

They will then ship via the method you selected at check out. So it might be a full 2 weeks before you receive your order. 

The US location has been so overwhelmed with orders in the past, sometimes they support it by printing the books at their UK location, which due to customs, can add to the delivering timeframe. Unfortunately, I do not control which location they are printed at, so please be patient and give yourself plenty of time ahead of any occasions to order these.

I love your books so much, what's the best order to read them all in? 

You can start with any series and follow the series order but here's a list of recommended reading order: https://reneeroseromance.com/renees-recommended-reading-order/

I didn’t receive my E-books.

If you missed the link to download on our confirmation page, have no fear! Just after you received your emailed receipt you should have received an email from help@bookfunnel.com. If you did not, check your junk/spam folder. Alternatively, you can login or create an account with BookFunnel where all your purchases will be if you use the same email address you used at check out. Click here to be redirected to their site.  If you didn’t receive a receipt and don’t see the purchases in your BookFunnel account, there’s a good chance you mistyped your email at checkout. Please email  shop@reneeroseromance.com with the correct email address and name you purchased the book(s) under and we can resend the links. 

I found my Download link but when I click on it, it says it has expired

Links are only active for 2 weeks from the date of purchase due to BookFunnel's policy.  If you email help@bookfunnel.com they are able to reset the links for you. Bookfunnel can easily help you when you contact them with your order number & email address you used to purchase the books.  

I clicked on an Ad and thought I was getting a discount, but it’s not there when I check out. 

A couple of things could have happened here. 

  1. Many of the links in our ads are specific to the deal offered. If you removed 1 or more of the items from the cart,  it may no longer be available for the discount.
  2. If you’ve come to our store before, this could be a cache issue on your browser. We suggest trying the link in a private/incognito window to complete your purchase.  OR, try clearing your cache from your browser's settings 

 

I keep trying to buy your books but the - Page Says Try Again Later

We apologize for this issue. Our store is hosted on the Shopify platform. They have informed us that customers may be experiencing an error that reads " Too many attempts: Please try again in a few minutes." At times, this error message can occur between selecting a shipping method or when executing credit card payment. Sometimes, frequent testing at checkout will trip a system that they have in place to protect the merchants accounts from bot-like behavior.  You can attempt to use a different browser, or clear your cache and cookies from your browser’s settings.  Shopify has let us know they  are actively working on fixing this issue. If you experience this, please email shop@reneeroseromance.com with a screenshot showing this error that covers the entire page including the bottom. There should be a request ID at the bottom that we will need to forward to Shopify to continue to troubleshoot this issue.